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Right choice for New Car Service

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Merry christmas from Duffy's Automotive Tamworth
Our Tamworth workshop will be closed from COB on Friday 22nd December 2017 and will open for trading as normal on Wednesday 3rd January 2018. Ensure you book in your car service well in advance!  

 

The fact is that you get to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Figure you might find a bargain in the end of year car sales or thinking about having your new car serviced in time for christmas? Here is some sound advice from Duffy's Automotive Tamworth in Tamworth.

The purchasing of a new car is one of the most substantial investments people generally make, so you need to make sure that you maintain it properly. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

The fact is that you get to decide which workshop should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

New car dealers are not able to force you to have the car serviced by the dealership you got it from for service or repairs. Provided the work is carried out to the manfufacturers specifications by a suitably trained person and uses proper quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Duffy's Automotive Tamworth mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Duffy's Automotive Tamworth mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Duffy's Automotive Tamworth will also only ever use fluids and lubricants that meet the specifications of the original carmaker.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the variances between statutory, manufacturer and express warranties to help you make the right choices when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be displaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be alert for new car dealers who try to bundle “express” or “extended” warranties, often for free, when buying your new vehicle. Most of the time these ‘supplementary’ warranties may include quite limiting restrictions or provisions, and are not always what they are cracked up to be. Many times these deals provide very few additional benefits not already covered by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership selling the vehicle.

Such deals are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or higher waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


 

Trading Hours: Open Monday to Friday 8:00AM to 5:00PM 

Specialist Car Services